Privacy Policy

Effective Date: 19 November 2024  ·  Last Updated: 19 November 2024

PT Vidavox Inovasi Digital (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your information in compliance with applicable data protection laws for the services that we offer.

1. Information We Collect

We collect and process the following types of personal information:

1.1 Information You Provide Directly
Your name, phone number, email address, and any other details you provide through forms, customer service inquiries, or communication channels.

1.2 Automatically Collected Information
Interaction data such as messages and support requests you send us, user preferences, and device details (e.g., IP address, operating system, browser type).

1.3 Third-Party Information
Data received from third-party platforms and service providers we work with, subject to your consent and their respective privacy terms.

2. How We Use Your Information

We use your information to:

• Provide customer support and respond to inquiries.
• Facilitate communication via our messaging and support channels.
• Improve our products and services through insights and analytics.
• Comply with legal obligations and applicable platform policies.

3. Sharing of Information

We do not sell your personal information. However, we may share your data with:

• Service Providers: Trusted third-party vendors that support our operations, such as hosting services, analytics providers, or communication tools.
• Legal and Regulatory Authorities: When required to comply with laws, regulations, or legal processes.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

5. Data Security

We implement robust technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute data security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access, correction, or deletion of your data.
• Object to or restrict certain types of data processing.
• Withdraw consent where processing is based on consent.
• Lodge complaints with a relevant data protection authority.

To exercise these rights, please contact us at the email below.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting to our website, with the “Last Updated” date reflecting the latest revision.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

PT Vidavox Inovasi Digital
Email: ariansyah@vidavox.ai
Address: Gedung Artha Graha, 26 Floor (SCBD) Unit 2601. Jalan Jend. Sudirman No 52-53. Jakarta (Indonesia)