Privacy Policy

PT Vidavox Inovasi Digital ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your information in compliance with applicable data protection laws, including requirements set forth by Meta for the use of WhatsApp Business services or any other services that we offer..  

1. Information We Collect

We collect and process the following types of personal information:

1.1 Information You Provide Directly

Your name, phone number, email address, and any other details you provide through forms, customer service inquiries, or communication channels.

1.2 Automatically Collected Information

Interaction data from WhatsApp, such as message history, user preferences, and device details (e.g., IP address, operating system, browser type).

1.3 Third-Party Information

Data received from Meta’s WhatsApp Business Platform APIs, subject to your consent and Meta’s privacy terms.

2. How We Use Your Information

We use your information to:

• Provide customer support and respond to inquiries.

• Facilitate communication via WhatsApp Business and related channels.

• Improve our products and services through insights and analytics.

• Comply with legal obligations and Meta’s platform policies.

3. Sharing of Information

We do not sell your personal information. However, we may share your data with:

• Service Providers: Trusted third-party vendors that support our operations, such as hosting services, analytics providers, or communication tools.

• Meta Platforms: To enable communication via WhatsApp Business and for compliance with Meta’s platform policies.

• Legal and Regulatory Authorities: When required to comply with laws, regulations, or legal processes.  

  
  

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.  

5. Data Security

We implement robust technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute data security.  

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access, correction, or deletion of your data.

• Object to or restrict certain types of data processing.

• Withdraw consent where processing is based on consent.

• Lodge complaints with a relevant data protection authority.

  
  

  To exercise these rights, please contact us at the email below. 

  
  

7. Use of WhatsApp Business

When you communicate with us via WhatsApp, Meta Platforms may collect and process your information according to their privacy policies. For more information, refer to Meta’s Privacy Policy.  

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting to our website, with the "Last Updated" date reflecting the latest revision.  

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

PT Vidavox Inovasi Digital
Email: ariansyah@vidavox.ai
 Address: Gedung Artha Graha, 26 Floor (SCBD) Unit 2601. Jalan Jend. Sudirman No 52-53. Jakarta (Indonesia)